Privacy Policy
Hydrosense.org (“we”, “us”, or “our”) is deeply committed to maintaining the privacy and protection of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Please read this Policy carefully to understand your rights and our responsibilities.
1. Introduction
At hydrosense.org, we prioritize your privacy and are committed to processing your personal data honestly, transparently, and with the utmost care. We implement industry-best practices designed to ensure a high level of protection for the personal information entrusted to us. Whether you are visiting our site for information or using our products and services, your data security is paramount.
2. Scope of Policy and Role of Data Controller
This Privacy Policy applies to personal data collected through our website, communications, services, and platforms offered at or through hydrosense.org. For the purposes of data protection regulations, hydrosense.org is the data controller responsible for the processing of your personal data.
3. Categories of Data We Process
We may process the following categories of personal data when you interact with our services:
a. Usage Data
Includes information about your interactions with our website, such as browser type, operating system, IP address, timestamps, referring URLs, and browsing sessions.
b. Account Data
Includes your name, email address, phone number, billing and shipping addresses, and other information necessary to create or update your user account.
c. Profile Data
Includes details such as your preferences, product purchases, account settings, and behavioral patterns on our site.
d. Communication Data
Includes your correspondence with us (e.g., support tickets, emails, inquiries), as well as the metadata tied to such communications.
e. Technical Data
Includes device identifiers, browser plugins, time zone settings, system configurations, and other technologies used to access hydrosense.org.
f. Transaction Data
Includes payment and order history, delivery addresses, transaction IDs, and information required to verify and fulfill orders.
g. Preference Data
Includes your choices for receiving marketing communications, product interests, and other personal settings related to how you interact with us.
4. Legal Bases for Processing
We process your personal data on the following legal bases, as appropriate:
– Legitimate Interests: To enhance user experience, monitor site performance, prevent fraud, and improve services.
– Contractual Necessity: To fulfill transactions, process orders, manage accounts, and provide requested services.
– Consent: When you provide explicit permission for email marketing or non-essential cookies.
– Legal Obligation: When we are mandated to retain or disclose data under applicable laws or regulatory requirements.
5. Your Data Subject Rights
Subject to applicable law, you have the right to:
– Access: Request a copy of your personal data held by us.
– Rectification: Correct any incomplete or inaccurate information.
– Erasure: Request deletion of your data where we are not legally required to retain it.
– Restriction: Limit the processing of your data under certain circumstances.
– Portability: Obtain your data in a structured, machine-readable format for transfer to another provider.
To exercise these rights, please submit your request by contacting us at [email protected]. We will review and respond within the timelines mandated under GDPR and CCPA.
6. Security Measures
We implement a multi-layered approach to data security that includes:
– Data encryption in transit and at rest.
– Secure data storage using certified infrastructure.
– Role-based access controls and identity verification.
– Regular system audits and security updates.
– Employee training on data protection practices and confidentiality.
7. International Data Transfers
Where data must be transferred outside your country of residence, we ensure adequacy through:
– Standard contractual clauses as approved by the European Commission or relevant regulatory authority.
– Regional mechanisms recognized under privacy frameworks, including GDPR-compliant safeguards.
– Verification of data processors’ adherence to data protection principles equivalent to those required by EEA or CCPA.
8. Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy:
– Usage Data and Technical Data: typically retained for 12 months for analytics and optimization.
– Account, Profile, and Transaction Data: retained for up to 7 years to meet legal and audit requirements.
– Communication Data: retained for a minimum of 24 months for customer service and compliance.
– Preference Data: maintained as long as the user retains an account or consent is not withdrawn.
9. Cookie Policy
Cookies are small files placed on your browser that allow us to recognize your device and enhance your experience. We use:
– Essential Cookies: Necessary for operation of the site (e.g., session management, authentication).
– Functional Cookies: Remember settings and preferences (e.g., saved carts, language choice).
– Analytics Cookies: Help us understand how users interact with the website for improvement purposes.
– Performance Cookies: Monitor page load timing, error logging, and other metrics.
10. Cookie Management and Regulatory Compliance
You can manage cookie preferences directly through your browser’s control settings or through the cookie banner when you first visit hydrosense.org. For users within the EU and California, our cookie consent management tool allows you to accept or decline non-essential cookies in compliance with GDPR and CCPA opt-in/opt-out requirements.
11. Children’s Privacy
Hydrosense.org does not knowingly collect personal information from children under the age of 13. If we are informed or discover that we have inadvertently collected such data, we will promptly take steps to delete the information from our systems. Parents or guardians may contact us at [email protected] to request removal of their child’s information.
12. Policy Updates and User Notifications
We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices or legal obligations. Substantial changes will be communicated either via direct notification or through a site-wide notice. We encourage users to review this Policy regularly.
13. Contacting Us
If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us at:
Email: [email protected]
Website: https://www.hydrosense.org/
We are committed to full compliance with GDPR, CCPA, and other applicable privacy laws. Please do not hesitate to reach out to us with any privacy-related inquiries or concerns.